Costcutter (The Square, Bideford)

Some of the staff here are brilliant, really friendly. It’s a shame that the post office is now at the front next to the counter, as it’s very confusing if you’re buying from the shop too which queue to use first, and then do you jump the queue to buy your milk if you’ve been to the post office, or go to the back of the queue?! The poor staff are frequently jumping from one queue to the other. The post office is also never open when it’s meant to be, so it’s frequently a wasted trip, but it’s always a surprise what unusual bits you can find in costcutter

I went in today to get a coffee which is to be fair normally nice when on the rare occasion the machine works. Today was no exception as the milk started to pour out the door and when I pointed it out to the man at the cash desk he proceeded to walk as slow as possible with 2 squares of blue roll to mop up about 2 pints of milk. There was no customer service whatsoever as in “it won’t be long” or any explanation to what he was going to do, I did ask him twice and he never answered me, he was more concerned in mopping up the milk. Then he asked another member of staff and tbh she was just as bad, didn’t have a clue what to do. Terrible staff. I had to eventually ask should I just leave it as they were treating me as if I was invisible. I put my cup down and said “is this a guessing game” and left. Got a lovely coffee at Tesco down at the beach. Needless to say I won’t return to cost cutter again. Train your staff maybe on customer service. Diabolical

Often difficult to park, Post Office often closed when it should be open 😡.. Too Good to Go orders always showing as available, but when ordered they get cancelled 🙄. I've taken my business elsewhere now. Been let down too many times.

I have shopped in this store for many years but sadly I will not be coming back in due to a lot of my general shopping bits been stopped, if I ask for something that has always been there, I am told bluntly it’s not on the plan so we won’t be doing it no more. Prices have sky rocketed over the past few weeks and locals will not/can not pay these prices. It’s meant to be a local shop but I will now be going to westward ho and shopping at Tesco weekly now. On top of this the staff are clearly not happy, as I have heard them talking between themselves about how bad the work conditions are and how they are treated and how the store is being runned to the ground, this I am in agreement with,I just hope head office listens to the people complaining and rectify their mistakes and make this store great again.

If I could give it minus stars I would .utterly useless shop n do not have a parcel delivered there they won't let you have it…I've had to cancel item n have it re sent…once again DO NOT have a parcel delivered there…