Tesco Superstore (Manteo Way)

Temperature outside was a chilly 4 degrees. Temperature inside below that. It was freezing all through the store, even worse near the cold cabinets. Many people were complaining about it. We were glad to get out. Doesn't encourage you to shop there.

The store was colder than outside! (6 degrees here today). The air conditioning and heating has always been broken, even when I worked there. No help for the staff who are shivering at their work stations. Management should be ashamed!

Beware of their deli shelf 'ham on the bone' – which we bought over ten days before its expiry date. We ate some for our lunch and felt queasy by the evening. We skipped dinner due to this. Our cat loves ham, but wouldn't touch it. Things got a lot worse when we were next both hit with a nasty dose of diarrhoea which lasted all night. The next day their ham was stinking, high and green. Took one packet back to the store, with the receipt (and also threw out the other two we'd bought). Got back £2.75 from the £7.75 we'd spent on the ham. The customer relations team rang us a few days later and wanted to know where the food we'd eaten in the prior 72h had been bought, and then implied our own standards of food hygiene might be to blame. Tesco are utterly devoid of responsibility and decency, and even attempted to blame this on another source, even though we had not bought food elsewhere in weeks. Did they take the same ham off the shelves? No, they just want to brush it under the carpet. Has anyone else had the same, or a similar, issue?

Smallish store but I choose to shop regularly here as it is well staffed and not too manic. Staff are always friendly and helpful. BUT the last few weeks it has been freezing in the store (we actually have to wrap up in hats and scarves) as its colder inside than outside. The AC seems to be blasting cold air. I feel for the poor staff. You'd expect better of Tescos! In addition, ironically, the chiller units fail frequently… How much food waste this creates I dread.

Well done East the water store for providing a changing places for wheelchair users. Thank you Dan for showing me the facilities. I would have given 5 stars, if the hoist was on charge, ladder and stored wheelchairs not in there. Big thank you for trying, worth doing my shopping here for this facility. 👏👏👏👏